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Our Terms & Conditions

Booking Contract

CANCELLATIONS (DISCONTINUED AUGUST 17th 2018) new options to be available shortly

To avoid loss of money because you have to cancel your holiday, we offer you a cancellation plan at £18 per unit per week. This can only be taken out at the time of booking your holiday and is not refundable. It covers your deposit and the balance payment only and no other expenses. In the event of cancellation we will return all monies paid to Toms Holidays less the cost of the plan.

Toms Holidays Accommodation Cancellation Plan covers the payment of your holiday if you have to cancel for the following reasons: illness, death or serious injury to any member of your party. In addition, you and the members of your party are covered if you have to cancel due to the following circumstances: jury service, redundancy or posting abroad, providing these have arisen after you made your holiday booking. Supporting evidence must be provided, e.g. doctor’s certificate. The plan does not cover pregnancy, illness due to pregnancy or pre-existing conditions. Customer will not be refunded if the Cancellation Plan is not taken.

It is a condition of the cancellation plan that we are notified by recorded delivery immediately if you have to cancel due to one of the above reasons and at least 24 hours before the commencement of your holiday.

If you have to cancel for a reason other than one of the above reasons then you are still responsible for the balance payment of your holiday. This cancellation plan expires one day before the commencement date of your holiday.

Our Accommodation Cancellation Plan is not a policy of insurance, nor does it replicate all of the features of a typical holiday insurance policy. Should you require full holiday cover please refer to the many UK Holiday Cancellation Insurance Plans available.

Toms Holidays Limited has the final say in all matters arising from any claim.

Damage or Breakages

Any damage caused to the property, its fixtures and fittings, furnishings or effects shall be immediately reported to the Agents and shall be paid for by the Client prior to his departure.


Bed linen is provided in all properties except where indicated or arranged otherwise. If linen is cancelled by the Client or not provided by the owner or the Agency,  it remains the Client’s responsibility to provide their own linen. Bed linen must be used at all times.




The Agents are relieved of legal and financial liability where damages arise which are due to circumstances beyond its control including but not limited to industrial disputes, natural disaster, fire, technical problems, bad weather and acts of Government, water or power cuts, epidemic, riots and terrorist activity.

Rentals Unless otherwise stated all rentals are inclusive of VAT.

Receipts – Payment by cheque, credit or debit card (credit card charge at 2% applies, no extra charge for VISA).

In these conditions unless the context otherwise requires words importing the masculine gender shall include the feminine and the neuter genders and words importing the singular number shall include the plural number and vice-versa and where there are two or more persons included in the expression “The Client” conditions expressed to be binding on the Client shall constitute an agreement binding such persons jointly and severally.


Once you have selected the property of your choice firstly telephone our office on 01736 888588 to check availability. It is advisable to have up to four other choices in case your selected property is already booked. We will then hold the property of your choice for three days pending receipt of your booking form and payment. 01736 753010

On receipt of your deposit an acknowledgement will be sent indicating the amount of balance to pay and when it is due. No further reminder will be sent before the due date.

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