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FAQ

FAQ

Some of the most common questions we've been asked. If there's anything else you want to know please don't hesitate to get in touch.

About Hayle

Where is Hayle?

Hayle is situated on the north coast of West Cornwall approximately six miles from St. Ives, six miles from Mount’s Bay on the south coast and Penzance and 17 Miles from Land’s End, the most westerly point on mainland England.

How do I get there?

There are many ways to get to Hayle.

By car- The A30 trunk road brings you directly to Hayle and the properties are only a few miles from the Hayle junction.

By coach- There are coach services from all parts England to west Cornwall.

By train- Hayle is lucky to have a main line train station and there are buses and taxis to take you to the property.

By air- Newquay is our nearest airport, with regular flights from London and Manchester, Belfast, Scotland and Europe.

What shops and restaurants are in Hayle?

The is a wide variety of local shops and restaurants, bars and cafes in Hayle as well as many high street names such as Marks and Spencers, Lidl, Asda, Co-op & Next. You will also find galleries plus an indoor market with various art studios and antique dealers.

What takeaways are in Hayle?

There are many takeaways in Hayle providing Cornish pasties, fish and chips and Chinese, Indian, Thai cuisine. Some of these also offer delivery services.

What is there to do in and around Hayle?

There is a huge variety of attractions on the doorstep, Paradise Park, Cornwall Gold, St. Ives, Fishing, Golf, Watersports, and many more a short distance away. For those who enjoy a challenge, the north Cornwall coastal path is never very far away.

The Property

How far is the property from Hayle?

Please see ‘view map’ within each property for the location within the Hayle area.

How far is the property from the beach?

All properties are either a short walk or short drive to the beaches of St. Ives bay. Please refer to property description or call the office for further details.

Are all the properties the same?

Definitely not. All the properties are privately owned and have their own character style and decor. They also vary in size. Please check individual property descriptions details.

Are properties suitable for the disabled?

Some of our properties have been designed with the disabled in mind and have wet rooms, ramps and wider doorways. Please call the office for further detail.

How do I find the property?

Once you have made a booking you will be sent directions to the property and given any further necessary details when you collect the keys.

How do I collect the keys?

Keys are available by arrangement with Hayle Holidays. Some properties have key boxes, others keys will be available from our office at Riviere Towans. See property description or contact office for details.

What time can I move into the property?

You will be able to move into your property after 3:00 p.m. on the afternoon of your arrival. You will need to vacate the property by 9:00 a.m. on your departure day.

Is there heating in the property?

Yes, all properties will have some form of heating.

Is there bedding in the property?

All properties have pillows, duvets and mattress protectors but with most properties you will need to bring you own personal linen, duvet covers, pillow cases, sheets and towels. See property description for details.

Can I smoke in the properties?

Smoking is not allowed in any of the properties

Are pets allowed?

Yes, well behaved dogs are welcome in some of the properties but not all. See property description for details.

Can I bring other pets than a dog?

No other pets are allowed.

Can I bring two dogs?

Yes, some properties are suitable for two dogs. See property description for details.

Can I have extra people staying with me?

You can have up to the maximum number of people each property accommodates. Each property is designed for a certain number of people. For insurance purposes this number must not be exceeded.

Can I have a barbecue?

Please see property details.

Is there WiFI available?

Yes, in most of our properties wifi is available. Please see property detail for further details and costs.

Parking

Where do I park?

Please refer to the property details.

Can we bring more than one car?

Please refer to the property details.

Can I bring a trailer with my car?

Small trailers are usually acceptable but please contact Hayle Holidays for details.

Paying for your holiday

How can I pay?

You can pay for your holiday online when you make a booking or can phone the office to make a payment. If you prefer you can send a cheque to Hayle Holidays.

How much do I have to pay when I make a booking?

25% of the total booing fee is payable when you make the booking.

When do I pay the balance?

The final balance of 75% needs to be paid six weeks before the start of the holiday.

Will you remind me?

No. When the booking is made you will receive an email giving you all the information regarding the payments, including the dates you need to make payments. No further reminder is sent.

If I forget to pay the balance what happens?

If you have not paid the balance of your holiday payment by six weeks before your holiday we will try to contact you. If we are unable to contact you your booking will be cancelled and offered to other customers.

What do I do if I have a problem?

If something is spoiling your holiday or you have a problem of any sort, please report it to Hayle Holidays immediately. Let us know and we will take action immediately and do all we can to rectify the situation. We have a team of trades people who are on standby and ready to help. If for some reason your property is not suitable, please tell us at once and we will endeavour to help. Please do not suffer in silence or decide to write a letter when you get home. We are available during office hours on the office number or on out of hours numbers posted in the properties. Please do not wait to call if you have a problem.

Avoid problems! If in doubt, always ask.

If you are unsure about a property, please do not hesitate to call us for more detail. We try hard to give a full and fair description of each property but sometimes it is easier to speak directly to one of our staff, who will be happy to help you find the perfect property for you.

Moisture

It is important to remember that in the West Country the air is often warm and humid. However, even in summer if it has been particularly wet or there is a build up of steam from showers it is advisable to open some windows to air the property.

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